Practical help for drivers and managers—from signing in and pairing a device to resolving sync, route, and billing issues.
Start here for access, connectivity, permissions, and entries that need attention.
Install Journey Driver from the App Store or Google Play. Your manager pairs the device to the business; no driver email or password is required.
Select your name and enter your six-digit PIN. If it fails, ask a manager to reset it. Repeated attempts temporarily pause sign-in.
Keep working normally. Journey stores activity on the device and syncs it when service returns.
Before signing out, open Settings and confirm there are no pending entries.
The device was deactivated or the business account closed. Ask a manager to pair it again. Records that already synced remain available.
A route may have changed before your entry synced. Review rejected entries in Settings, then ask a manager to record the activity manually.
Resolve common setup, scheduling, and subscription questions from the office app.
Use the email address that received your invitation. Sign in to Journey, or ask the account owner to invite you if you do not have access.
Open Devices, select Pair device, and enter the generated single-use code on the phone. For remote testing, choose the 90-day validity option before generating it.
Open Members, select the driver, and choose Set PIN. A driver can also choose a PIN the first time they sign in on a paired phone.
Confirm the route is published, scheduled for the selected day, and within its active date range. Publishing an update refreshes future runs that have not started.
Billing shows your subscription, active driver count, and invoices. After a failed payment, drivers can keep recording and reports remain available, but editing pauses until the subscription is active. See pricing details.
Journey prompts you to update before sign-in when an installed version is no longer supported. Find the current version under Settings.
Tell us what happened and we’ll help you identify the next step. We typically respond within one business day.
Include your business name, app version, and a brief description of the issue.